Returns Policy

6.1 In accordance with clause 2.7, where a Customer has purchased the Goods at a distance, including via the Website, they shall have the right to cancel the Contract within fourteen (14) days following the date of delivery by contacting Fusion Hygiene using any method stated on the Website. If a Customer cancels the Contract after the Goods have been dispatched or received, the Goods must be returned to Fusion Hygiene within fourteen (14) days of the date on which Fusion Hygiene is notified of cancellation. Fusion Hygiene will refund the price paid for the Goods, including delivery costs, by the method used for payment within fourteen (14) days from the day on which the Goods are received or, if earlier, the day on which the Customer provides Fusion Hygiene with evidence that the Goods have been returned. Fusion Hygiene shall not be obliged to provide a refund if the Goods have been mixed inseparably after delivery or the Goods have otherwise been handled in a way which would not be permitted in a shop (if a refund has been paid before Fusion Hygiene is able to inspect the Goods and later discovers that they have been handled in an unacceptable way, the Customer must pay an appropriate amount). 

6.2 Goods that have been delivered in accordance with the Contract cannot be returned without Fusion Hygiene’s prior written authorisation or, in the case of a Customer, notice under clause 6.1. Where Fusion Hygiene has authorised a return of Goods, the Goods shall be returned to Fusion Hygiene at the Buyer’s expense. In the event that Fusion Hygiene, at its discretion or, in the case of a Customer after receiving notice under clause 6.1, agrees in writing to accept the return of unwanted products and credit the Buyer with a refund, the Goods must be returned within fourteen (14) days of delivery. The Goods must be unopened and in perfect re-saleable condition. 

6.3 Subject to clause 5.8, defective Goods must be returned to Fusion Hygiene at Fusion Hygiene’s expense before Goods can be replaced or a credit note issued (or before money is refunded to credit or debit card for transactions made via the Website). Where Goods are replaced, the ownership of the replaced Goods shall revert to Fusion Hygiene. 

6.4 Subject to clauses 2.4, 9.1, and 9.2, Goods that have been mis-described can be returned with Fusion Hygiene’s prior written authorisation. Where Fusion Hygiene has authorised a return, the Goods may be returned to Fusion Hygiene at Fusion Hygiene’s expense provided there is in fact a misdescription to which clauses 2.4, 9.1, and 9.2 do not apply.